RETURNS + REFUNDS

Returns 
We hope you love your new pieces! If not, here's what to do ...

If you have received an incorrect or faulty item, please email us at Tricks + Treasures.com.au within 14 days so we can resolve this issue for you. 

Should you change your mind on your purchase, we will happily issue a store credit providing the following conditions have been met:

• The item with the completed returns form is returned within 30 days of purchase
• The item must be in its original condition - unworn and unwashed - with all labels and tags attached
• Change of mind returns do not apply to sale items
• Due to hygiene reasons, change of mind returns do not apply to earrings, scarves or hair accessories

Postal Returns

Return your item, together with the completed returns form, to our returns address below.  We will apply a store credit to the value of the returned item.

All returns remain your responsibility until received by Tricks + Treasures. We recommend you courier your package or send via Australia Post using a trackable method. Please ensure your name, email address and phone number are included. 

Customers will be responsible for all shipping charges unless returning an item deemed to have a fault. In this case, please contact customer service to organise the method of shipping.

Depending on the delivery method used, returns may take up to 10 working days to receive and process. Once we have processed your return/refund, we will notify you via email. 

Exchanges

We do not offer exchanges. However, feel free to return the product for a store credit and then place another order for the correct style/size. 

Returns Address: 

Tricks Plus Treasures by Assunta, Mount Pleasant Shopping Centre, Phillip Street, Mount Pleasant 4740